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How to Order
Can I use my own shipping agency ?
Yes, we could ship your packages to them, or they can pick up your packages from our warehouse
Can I order something "Out of Stock" ?
Please check with our sales and ask them to source for you from other Taobao/1688 shops
How about order processing time ?
The processing time starts when we get your payment
Usually it takes 3-5 working days
If your order includes JH stock, sourcing products, or packages from your other suppliers,usually we can ship out in two weeks
Usually it takes 3-5 working days
If your order includes JH stock, sourcing products, or packages from your other suppliers,usually we can ship out in two weeks
How do I remove the item in my shopping cart ?
If you haven't finished your order, you may do this in your shopping cart
There is an icon like dustbin in front of every item, click it, you will be able to delete the items you don't need
If you have finished your order, but you want to remove some products, please contact with JH sales
There is an icon like dustbin in front of every item, click it, you will be able to delete the items you don't need
If you have finished your order, but you want to remove some products, please contact with JH sales
I need help on placing my first order on JH webstore ?
If you have difficulty placing an order for the first time on our webstore, please refer to "Help Center"--"How to Order "
You can also contact with JH team for help
You can also contact with JH team for help
Can I cancel my order ?
You can cancel your order as long as it is not under processing.
We would make a full refund for you or credit it for your new order
But if the order is under processing or already packed well, you need to pay a certain packing fee
We would make a full refund for you or credit it for your new order
But if the order is under processing or already packed well, you need to pay a certain packing fee
Can I add/change or remove items in my order ?
If the order is not under processed, you can contact us to add, change or remove the items in your order
If the order is in processing, to change or remove items is unacceptable
But to add products or increase the quantity is feasible
This will take longer for packing
If the order is in processing, to change or remove items is unacceptable
But to add products or increase the quantity is feasible
This will take longer for packing
How can I check my order status ?
Our sales will send you tracking number after shipping
And they will aslo inform you when packages arrive in your country
And they will aslo inform you when packages arrive in your country
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